Frequently Asked Questions (FAQs)

Here are some answers to to common questions about SUNGAIT sunglasses. Looking to get in touch or have other questions not listed? Contact us here

🛒 Shopping & Order FAQs

How do I place an order on Sungait?

Simply browse our categories and collections, choose your favorite style, select the available options, add them to your cart, and proceed to checkout to complete your purchase.

What payment methods do you accept?

We accept major payment methods such as PayPal, Visa, MasterCard, and other secure online payment options are shown at checkout

How long does it take to process and deliver my order?

Processing usually takes 1–2 business days. Delivery typically takes 3–5 business days, depending on your destination and the shipping method you choose.

Will I receive tracking information for my order?

Yes. Once your order has been processed and shipped, you will receive a tracking number via email so you can follow your package’s progress.

🔄Return & Exchange FAQs

Do you offer a warranty on your sunglasses?

Yes! All our sunglasses come with a Lifetime Warranty. We stand behind the quality of every pair we sell.

Can I return or exchange an item?

Yes. We process orders promptly. To modify or cancel your order, please contact our customer support as soon as possible. Please note that once the order has been shipped, changes may not be allowed.

What is your return and refund policy?

We want you to love your purchase. If you're not satisfied, you can contact our customer support to request a return or refund. Please ensure items are unused and in original condition.

How do I start a return or exchange?

To begin a return or exchange, simply contact our customer support team with your order number and the reason for your request. We’ll guide you through the next steps.

👓Product FAQs

Do SUNGAIT sunglasses provide UV protection?

Yes. All of our sunglasses feature UV400 protection, blocking both UVA and UVB rays to keep your eyes safe!

What are the benefits of polarized lenses?

Our polarized lenses reduce glare from surfaces like water, snow, and glass, making them perfect for driving, fishing, and outdoor sports.

What materials are SUNGAIT frames made of?

Our frames are crafted from high-quality materials such as TR90, Al-Mg alloys, metal, wood etc, built for durability and comfort!

Are SUNGAIT sunglasses good for daily use?

Absolutely! SUNGAIT sunglasses are perfect for daily wear, whether you're driving, exercising, or just out in the sun.

What is included in the package?

Every order includes: 1× Sunglasses, 1× Cleaning cloth, 1× Sunglasses pouch, 1× Mini screwdriver, and 1× Exquisite packaging box.

How should I store my glasses?

To keep your SUNGAIT sunglasses in perfect condition, follow these simple tips:

  • Clean: Only use the included microfiber cloth and fresh water (avoid tissues or clothing, which can scratch lenses).
  • Protect: Always store them in their protective pouch or hard case when not in use.
  • Avoid Heat: Don't leave your sunglasses under the car windshield or in direct high heat, as this can damage the lens coating. 🕶️✨